ParentSquare

Check the email address you have on file with the District for an email from ParentSquare to activate your account. If you can't find your invitation email, visit parentsquare.com/signin to register. You will use the email address you have on file with the District and create your own password.

Visit parentsquare.com/signin and click "Forgot Password." Then, put in your email address or phone number to be sent a link to reset your password,

No, parents/guardians will automatically receive emails, texts, or phone calls without creating an account or signing in. However, you can create an account and download the free mobile app to utilize the other features such as direct messaging with your student's teachers.

If your student's information is incorrect in ParentSquare, it is also incorrect in Aeries and will need to be fixed by your school's front office staff.

Please check your spam or junk folder to see if any ParentSquare messages ended up there, and mark them as "Not Spam/Junk." Also add donotreply@parentsquare.com to your email contacts so your server recognizes our messages. If you still are not receiving emails, please contact the front office at your child's campus to make sure we have an email address on file for you.

• On your computer: On your home page, click your name in the upper right-hand corner and select “Manage Account.” Then, select “Language Settings” on the left-hand side of the screen. Select your preferred language in the "Change Language" box and click "Save."
• On the mobile app: From your home screen, click the triple bar in the top left corner. Click on “Account” on the left-hand side of the screen then “Preferences,” then “Language” and select your preferred language. It automatically saves. 

View this help article for the steps to adjust your notification settings. You must be logged into ParentSquare to view the article.

Notification Settings Help Article

An email invitation was sent to your high school student's school email address to activate their account. 

They can also visit mystudentsquare.com/signin or the StudentSquare icon in KCloud to activate with their school email address and password.

If a student needs help resetting their password, they should visit www.kellerisd.net/forgotpassword for the steps to reset their password. Their teacher or the campus front office staff may help with password resets also (this varies by campus).

Student Password Help

In ParentSquare, employees who are also parents will have two accounts – one staff account and one parent account. 

What this means for you: 

• You can be logged into both accounts at the same time.
• You can log into both accounts even if you are using the same email address for both accounts.
• You can switch roles easily without logging out.
• You can manage notifications separately (e.g., parent alerts on your phone, staff messages in your work email).

 Training Materials 

• Video: Account Switching in ParentSquare
• Help article: How to Switch Between User Accounts

For your staff account, make sure to click the “Sign in with Microsoft” button on the ParentSquare login page to sign in with the District’s single sign on using your Keller ISD email address and network password.  

Questions?
ParentSquare has created a FAQ guide that covers the most common questions and scenarios they’re hearing from staff who are also parents. Please take a look there first, as it may answer your question right away.