Lessons FAQs

No.  The KISD Natatorium does not allow the reservation of spaces in any program. Class registration is performed on a first-come, first-serve basis ONLY. Participation in a session of any program at the KISD Natatorium does not guarantee space in any subsequent session. Registration is considered complete only upon receipt of payment in full for the intended classes.

No. A registration form must be completed in person at the front desk (CASH or CHECK ONLY), or online (CREDIT/DEBIT CARD ONLY).

No. We do not send reminder emails. Your email address is requested, so that you can be contacted, in case of pool closings, i.e.; severe or inclement weather, etc.

There are no makeup classes offered for single missed classes, regardless of the reason for the missed class. Make-up lessons will only be granted in the event that a participant becomes seriously ill or injured for an extended period. In that event, the participant will be offered enrollment in the next regularly scheduled session of lessons.

In the rare instance, where KISD Natatorium, GC Divers, or Lakeside Aquatic Club must cancel a scheduled class (due to weather, etc.), the make-up class day/time will be posted on this website, as well as posted at the pool. Only those participants who were registered for the class that was cancelled can attend the make-up class. No refunds or makeup classes are given if a participant cannot attend the re-scheduled class.

If classes are sold out in your child's age group, email Bailey.Chryst@swimlac.org to be added to the wait-list.

Effective October 14, 2015, there will be no credit kept on file. Refunds will be issued for documented long-term medical emergencies or illnesses only. The documentation must include date, reason and be on doctor’s office letterhead. NO EXCEPTIONS!! If the lesson has started the refund will be prorated. All refunds will be issued in the form of a check, regardless of the original form of payment, and mailed within approx. 30 days of request.

Effective May 17, 2016, there will be a fee of $25 per child, per session charge to change/transfer classes. This applies to ALL transfers for any reason; wrong date, time or session.  (Example: Three kids to transfer for one session will be $75, two sessions will be $150 and so on.) Transfer fee must be paid in cash or check at the front desk of the Natatorium before any class will be transferred. Transfers will only be made if there is space available in the preferred class day/time. We DO NOT accept credit/debit card payments at the front desk.

No. They are separate entities, therefore, funds cannot be transferred.

Classes are normally 5 students to 1 swim coach teacher.

No. In the event of severe weather, the KISD Natatorium staff will monitor radio, TV and internet for alerts. Upon activation of emergency notification sirens by the City of Keller, staff will clear the pool and building of all patrons and direct them to shelter areas of refuge, within the facility.

Lakeside Aquatics Club (LAC) teaches all the strokes in their swim lesson program. Once they have mastered all the necessary strokes, the instructor will determine if they are ready to advance to LAC's stroke team. Once on the stroke team, all correspondence, payments and questions will go directly through LAC's team manager. Stroke team swimmers can also advance to their competitive team. Try-outs and questions regarding swim team can be found on their website.

If the your child's age group is sold out, you can email Bailey.Chryst@swimlac.org to be added to the wait-list.

Yes. You can request to be placed on a wait-list by sending an email to Bailey.Chryst@swimlac.org.