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Public Information Requests

Submit a Request for Public Information

The Public Information Act

Texas Government Code, Chapter 552, gives you the right to access government records; and an officer for public information and the officer’s agent may not ask why you want them. All government information is presumed to be available to the public. Certain exceptions may apply to the disclosure of the information. Governmental bodies shall promptly release requested information that is not confidential by law, either constitutional, statutory, or by judicial decision, or information for which an exception to disclosure has been sought.

Rights of Requestors:

You have the right to:

  • Prompt access to information that is not confidential or otherwise protected; 
  • Receive treatment equal to all other requestors, including accommodation in accordance with the Americans with Disabilities Act (ADA) requirements; 
  • Receive certain kinds of information without exceptions, like the voting record of public officials, and other information; 
  • Receive a written statement of estimated charges, when charges will exceed $40, in advance of work being started and opportunity to modify the request in response to the itemized statement; 
  • Choose whether to inspect the requested information (most often at no charge), receive copies of the information or both; 
  • A waiver or reduction of charges in the governmental body determines that access to the information primarily benefits the general public; 
  • Receive a copy of the communication from the governmental body asking the Office of the Attorney General for a ruling on whether the information can be withheld under one of the accepted exceptions, or if the communication discloses the request information, a redacted copy; 
  • Lodge a written complaint about overcharges for public information with the Texas Building and Procurement Commission. Complaints of other possible violations may be filed with the county or district attorney of the county where the governmental body, other than a state agency, is located. If the complaint is against the county or district attorney, the complaint must be filed with the Office of the Attorney General.

Responsibilities of Governmental Bodies:

All governmental bodies responding to information requests have the responsibility to:

  • Establish reasonable procedures for inspecting or copying public information and inform requestors of these procedures; 
  • Treat all requestors uniformly and shall give to the requestor all reasonable comfort and facility, including accommodation in accordance with ADA requirements; 
  • Be informed about open records laws and educate employees on the requirements of those laws; 
  • Inform requestors of the estimated charges greater than $40 and any changes in the estimates above 20 percent of the original estimate, and confirm that the requestor accepts the charges, has amended the request, or has sent a complaint of overcharges to the Texas Building and Procurement Commission, in writing before finalizing the request; 
  • Inform the requestor if the information cannot be provided promptly and set a date and time to provide it within a reasonable time; 
  • Request a ruling from the Office of the Attorney General regarding any information that governmental body wishes to withhold, and send a copy of the request for ruling, or a redacted copy, to the requestor; 
  • Segregate public information from information that may be withheld and provide that public information promptly
  • Make a good faith effort to inform third parties when their proprietary information is being requested from the governmental body; 
  • Respond in writing to all written communications from the Texas Building and Procurement Commission regarding charges for the information. Respond to the Office of the Attorney General regarding complaints about violations of the Act.

Procedures to Obtain Information

  • Submit a request by mail, fax, email, or in person according to a governmental body’s reasonable procedures. 
  • Include enough description and detail about the information requested to enable the governmental body to accurately identify and locate the information requested. 
  • Cooperate with the governmental body’s reasonable efforts to clarify the type or amount of information requested.

A. Information to be released

  • You may Review it promptly, and if it cannot be produced within 10 working days, the public information officer will notify you in writing of the reasonable date and time when it will be available. 
  • Keep all appointments to inspect records and to pick up copies. Failure to keep appointments may result in losing the opportunity to inspect the information at the time requested.

B. Information that may be withheld due to an exception

  • By the 10th business day after a governmental body receives your written request, a governmental body must:
    1. request an Attorney General opinion and state which exceptions apply;
    2. notify the requestor of the referral to the Attorney General; and
    3. notify third parties if the request involves their proprietary information. 
  • Failure to request an Attorney General opinion and notify the requestor within 10 business days will result in a presumption that the information is open unless there is a compelling reason to withhold it. 
  • Requestors may send a letter to the Attorney General arguing for release, and may review arguments made by the governmental body. If the arguments disclose the requested information, the requestor may obtain a redacted copy. 
  • The Attorney General must issue a decision no later than the 45th working day from the day after the attorney general received the request for a decision. The attorney general may request an additional 10 working day extension. 
  • Governmental bodies may not ask the Attorney General to "reconsider" an opinion.

Cost of Records

  • You must respond to any written estimate of charges within 10 business days of the date the governmental body sent it or the request is considered automatically withdrawn. 
  • If estimated costs exceed $40.00, the governmental body may require a bond, prepayment or deposit. 
  • You may ask the governmental body to determine whether providing the information primarily benefits the general public, resulting in a waiver or reduction of charges. 
  • Make a timely payment for all mutually agreed charges. A governmental body can demand payment of overdue balances exceeding $100.00, or obtain a security deposit, before processing additional requests from you.

Cost Provisions Regarding Public Information Requests

The Texas Public Information Act Section 552.275 authorizes a governmental body to establish a reasonable limit on the amount of time personnel are required to spend producing public information for inspection or copies to a requestor, without recovering the costs attributable to the personnel time related to that requestor.

Keller ISD has established 15 hours in a one-month period and 36 hours per 12-month period as the reasonable limit on the amount of time personnel are required to spend producing public information for inspection or copies without recovering attributable costs. This 12-month period coincides with the District's fiscal year. Requestors who exceed the 36-hour time limit in a fiscal year (or 15 hours in one month) shall pay all costs attributable to cost of materials, personnel time, and overhead expenses necessary to comply with the request, even if the requestor intends to only inspect the documents.

Requestors are exempted by Texas Government Code, Section 552.275, if the requestor:

  • Publishes news or information and is seeking information for:
    • Radio or television broadcast station licensed by the FCC
    • Newspaper that is qualified to publish legal notices or is a free newspaper of general circulation published at least once a week for dissemination of news
  • Newspaper of general circulation published on the Internet that disseminates news or information to the general public
  • Magazine that is published at least once a week or on the Internet that disseminates news or information to the general public
  • Elected official of the United States, the state, or a political subdivision of the state.

The Act establishes detailed rules and procedures for responding to the requestor during the 12-month period, and for cumulative processing relating to the cost of locating, compiling, and producing public information.

Additional information regarding this statute of the Texas Public Information Act can be found on the website of the Texas Attorney General.

Request Information from Keller ISD

Complaints about the Process
For Complaints regarding failure to release public information, please contact:

Open Records Hotline:
512-478-OPEN (6736)
877-OPEN-TEX (673-6839)

Open Government Cost Hotline:
888-OR-COSTS (672-6787)