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Bus Transportation FAQ

 

Who is eligible for free busing this school year?

All regular education students residing 2 or more miles from their home campus are eligible to receive free bus services for the 2013-2014 school year. In order to receive busing you must have registered for bus services this school year.

Students who reside 2 or more miles from their home campus are eligible to register for bus services at https://intouch.kellerisd.net. Even though you will not be assessed a fee for bus service, you must still complete the entire registration online by choosing bus transportation, adding it to your cart, and completing the entire checkout process.


 

What if I live less than 2 miles from my home campus?

Students who reside under the 2 mile radius will be eligible to apply for busing with a fee of $75.00 per semester, per student. This busing will be provided on a first come, first serve, and space available basis. These students will be allowed to ride existing buses that are already in their neighborhoods. Additional bus stops will NOT be provided in neighborhoods with existing bus stops.


 

Do I have to register for bus transportation?

ALL STUDENTS must register for transportation to receive bus services, regardless if you will be over 2 miles from your campus and riding for free or if you are less than 2 miles from your campus and will be assessed a fee to ride the bus. To register online, go to https://intouch.kellerisd.net. If you do not have access to a computer, you may register in person with Amanda Horn at the Keller ISD Administration Office located at 350 Keller Parkway, Keller, TX from 8:00am to 4:30pm Monday through Thursday.

Only students residing within the 2 mile radius to their home campus will be required to pay the $75.00 per semester fee. If a fee is required, Visa and MasterCard credit and debit card payments are accepted on the website when you register.

Cash and check payments for students residing within the 2 mile radius will also be accepted. To make a cash/check payment you must do so in person. Please visit Amanda Horn at the Keller ISD Administration office located at 350 Keller Parkway, Keller, TX from 8:00am to 4:30pm Monday through Thursday. Students MUST be registered by August 15, 2013 in order to receive a bus stop by the first day of school.


 

How do I know if I live over 2 miles from my home campus and receive free transportation?

There are 2 ways to determine if you are eligible for FREE busing. The first would be to measure the shortest distance travelled (in your personal vehicle) on public roadways from the door of your home/mailbox to the flagpole of your student's campus or vice-versa. For example: If the shortest distance is from your home to the campus, then that is the measurement that will be used. If the shortest distance is from your campus to your home, then that is the distance that will be used for measurement. If either of the 2 distances is 1.999 miles or under you do not qualify for FREE busing and must pay to ride the bus. Apartment complexes are measured from the front of the Apartment offices to the nearest driveway of your campus.

The second way would be to contact transportation at 817-744-1300.


 

When can I register for the Fall Semester of the 2013-2014 school year?

Bus registration will be open beginning July 18, 2013. All students must register this school year by August 15, 2013 in order to receive service by the first day of school.


 

I live over 2 miles from my home campus and have not used transportation services this school year. What do I do to get a bus stop near my home?

In order to receive a stop near your home you must go online to register for bus services by August 15, 2013. Any student that registers after August 15, 2013 will not receive a bus stop until September 9, 2013. If you register your student after September 9, 2013 a bus stop will be provided within 3 to 5 days of registration. If you have registered and still do not have a stop, please contact the transportation office at 817-744-1300.


 

What if my campus has never received any busing?

Many of our Elementary School campuses do not qualify for busing. Due to school boundaries all homes assigned to these campuses are inside the 2 mile radius. In order to receive a bus for these areas we must have at least 50 paid riders to provide bus services.


 

If I live less than 2 miles from my campus and pay for bus service will I receive service on the first day of the semester?

Service will be provided the first day of the semester to students who already have an existing stop in their neighborhood.  If you do not have a stop in your neighborhood or you are at a campus that service is being provided due to demand there may be a 2 week waiting period for bus services.  If service cannot be provided to you after the 2 week waiting period you will be issued a refund.


 

What if I live outside my school zone and want transportation?

Unfortunately, there is no transportation provided for students who live outside of their school zone.

 


 

Where do I find the information for my bus stop?

Bus stop information for can be found at www.transfinderi.com Information on bus stops will be available by August 16, 2013. You can get this information by logging on to transfinderi and typing in your address and choosing your student's school. If a stop does not appear then you will need to contact transportation to discuss your options. You may contact Transportation at 817-744-1300.


 

Do I need to pay if my student is in the bilingual or pre-k program?

No payment is required for students enrolled in these programs if you live over 2 miles from your home campus. Students attending bilingual and Pre-K programs at a campus other than their home campus will receive free transportation from their home campus to their bilingual or Pre-K campus.

However, you will need to fill out the proper paperwork at the school for your student to be placed on a route.

We will offer transportation from a neighborhood stop to the student's home campus if the student lives more than 2 miles from their home campus. In order to receive this transportation the Parent will need to fill out a Bilingual request form at the campus and the campus should send those immediately to transportation.


 

I don't have a student ID number because I just registered for school in the district, how do I register for bus service without the student ID?

You must have a student ID number in order to register for bus services. You can get this number from your campus. Please contact your school campus for information.


 

If I forgot my password or login for https://intouch.kellerisd.net what do I do?

You must contact the help desk at 817-744-1170 Monday through Thursday between 8:00 a.m. and 4:30 p.m.


 

What if my address for pick-up/drop-off is different than the address that is registered at my campus?

Transportation is only provided to/from a student's home address or the address that is on file with Keller ISD as your home address.


 

Is there a fee for busing this semester?

The fee for this semester only applies to students residing less than 2 miles from their home campus.

$75.00 per student, per semester (NO MONTHLY PAYMENTS WILL BE ACCEPTED).

For the 2013-2014 school year there will be no multi-student discount. If you are a qualified economically disadvantaged student the fee is still $75.00 per semester.

For students residing less than 2 miles from their home campus payments must be made prior to riding the bus.

Credit or Debit Card Payments can be made online at https://intouch.kellerisd.net.

Cash and check payments for students residing within the 2 mile radius will be accepted. To make a Cash/Check payment you must do so in person. Please visit Amanda Horn from 8:00am to 4:30pm Monday through Thursday at the Keller ISD Administration office located at 350 Keller Parkway, Keller, TX. Students MUST be registered by August 15, 2013 in order to receive a bus stop by the start of school.


 

What if I would like to register online but do not have computer access?

A computer is available for online registration use at the Keller ISD Administration office located at 350 Keller Parkway, Keller, TX. Please visit Amanda Horn from 8:00am to 4:30pm Monday through Thursday to use this computer or you may work with your student's campus to get students registered.


 

If I am required to pay for busing will I be able to pay for my busing monthly for the 2013-2014 school year?

No, monthly payments will NOT be taken.


 

What if my student only needs a ONE WAY ride is the cost still the same?

Yes, the cost will still be the same.


 

Is there a reduced rate if I have more than one student?

No, there is no discount for multi-family or economically disadvantaged riders.


 

If I can't afford to pay, what can I do?

Unfortunately, there is no financial assistance.


 

Can my student ride a different bus in the morning and a different one in the afternoon?

Only with express permission from the General Manager at Durham School Services in emergency situations will this be allowed. You may reach Dana Chandler at 817-744-1300.


 

What if I want a refund?

Refunds will not be given to students who are transferred to the District Alternative Education Program. In the event a student is dismissed from the bus regarding behavior no refunds will be given. Additionally no refunds, whole or prorated will be given if a student leaves the school district or decides that they do not want to use transportation.

If you would like a refund you will need to contact Amanda Horn with Keller ISD at 817-744-1170.


 

Where is my ID Badge?

Bus Badges for the 2013-2014 school year will only be issued to students who reside less than 2 miles from their home campus and have paid for bus services. Pay for Ride students who reside under the 2 mile radius will receive their badge directly from the campus.

If you live within 2 miles of the campus and are a Paid rider please make sure to have your student carry your payment receipt until they receive their id badge. It may be placed in their backpack in case they are asked to show proof of payment.


 

How many students are allowed on a school bus?

School buses are designed to hold 3 students per each seat. This is regulated by The Department of Transportation and Federal law. Most school buses are designed to transport either 72 passengers or 84 passengers.

We will not allow a school bus to exceed the DOT thresholds at any time. Please be aware though that the buses may be used to their full capacity. For safety reasons every effort will be made to keep our maximum number of riders to a smaller capacity than allowed by DOT recommendations.