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Bus Transportation FAQ

 

Who is eligible for "free" bus service this school year?

All regular education students residing two or more miles from their home campus are eligible to receive free bus services for the 2015-2016 school year. 

Students who reside two or more miles from their home campus do NOT need to register for bus service this school year.


 

What if I live less than two miles from my home campus?

Students who reside under the two-mile radius will be eligible to apply for bus service with a fee of $75.00 per semester, per student. This bus service will be provided on a first-come, first-served and space-available basis. These students will be allowed to ride existing buses that are already in their neighborhoods. Additional bus stops will NOT be provided in neighborhoods with existing bus stops.


 

Do I have to register for bus service? 

Only students who reside LESS THAN two miles from their campus must register and pay for transportation to receive bus service.

You MUST contact Durham Transportation at 817-744-1314 to register BEFORE making a payment.

Students/parents may pay online for bus service at https://intouch.kellerisd.net

Cash and check payments for students residing within the two-mile radius will be accepted. To make a cash/check payment you must do so in person. Please visit Amanda Horn at the Keller ISD Administration offices located at 350 Keller Parkway, Keller, TX. Summer hours: Monday-Thursday 8 a.m.-4 p.m., closed daily for lunch 12-12:30 p.m., and closed on Fridays. Students MUST be registered by August 14, 2015 in order to receive a bus stop by the first day of school.


 

How do I know if I live over two miles from my home campus and receive free transportation?

There are two ways to determine if you are eligible for FREE busing:

1. Measure the shortest distance traveled (in your personal vehicle) on public roadways from the door of your home/mailbox to the flagpole of your child's campus or vice-versa. For example, if the shortest distance is from your home to the campus, that measurement will be used; if the shortest distance is from the campus to your home, then than measurement will be used. If either of the two distances is 1.999 miles or under, you do NOT qualify for FREE bus service and must pay to ride the bus. Apartment complexes are measured from the front of the apartment offices to the nearest driveway of your campus.

2. Contact the KISD Transportation Department at 817-744-1300.


 

When can I register for the Fall Semester of the 2015-2016 school year?

Bus registration will be open beginning July 27, 2015. Only students who reside LESS THAN two miles from their campus must register and pay this school year by August 14, 2015 in order to receive service by the first day of school.


 

I live over two miles from my home campus and have not used transportation services this school year. What do I do to get a bus stop near my home?

Look up your neighborhood bus stop information at www.transfinderi.com. Your student may ride the bus without registering. If you do not find an existing bus stop for your address on that site, please contact the Transportation office at 817-744-1300.

 


 

What if my campus has never received any bus service?

Many of our elementary campuses do not qualify for bus service. Due to school boundaries, all homes assigned to these campuses are inside the two-mile radius. In order to receive a bus for these areas, we must have at least 50 paid riders to provide bus services.


 

If I live less than two miles from my campus and pay for bus service will I receive service on the first day of the semester?

Service will be provided the first day of the semester to students who already have an existing stop in their neighborhood. If you do not have a stop in your neighborhood or you are at a campus that service is being provided due to demand, there may be a two-week waiting period for bus services. If service cannot be provided to you after the two-week waiting period, you will be issued a refund.


 

What if I live outside my school zone and want transportation?

Unfortunately, there is no transportation provided for students who live outside of their school zone.

 


 

Where do I find the information for my bus stop?

Bus stop information for can be found at www.transfinderi.com. Information on bus stops will be available by August 10, 2015. You can get this information by navigating to www.transfinderi.com, typing in your address, and choosing your child's school. If a stop does not appear, you will need to contact Transportation to discuss your options. You may contact Transportation at 817-744-1300.


 

Do I need to pay if my student is in the Bilingual or Pre-K program?

No payment is required for students enrolled in these programs if you live over two miles from your home campus. Students attending Bilingual and Pre-K programs at a campus other than their home campus will receive free transportation from their home campus to their bilingual or Pre-K campus.

However, you will need to fill out the proper paperwork at the school for your student to be placed on a route.

We will offer transportation from a neighborhood stop to the student's home campus if the student lives more than two miles from their home campus. In order to receive this transportation, the parent will need to fill out a Bilingual request form at the campus and the campus should send those immediately to transportation.


 

I do not have a student ID number because I just registered for school in the district, how do I register for bus service without the student ID?

You must have a student ID number in order to register for bus services. You can get this number from your campus. Please contact your school's administrative office for information.


 

If I forgot my password or login for https://intouch.kellerisd.net what do I do?

You must contact the InTouch help desk at 817-744-1170.


 

What if my address for pick-up/drop-off is different than the address that is registered at my campus?

Transportation is only provided to/from a student's home address or the address that is on file with Keller ISD as your home address.


 

Is there a fee for busing this semester?

The fee for this semester only applies to students residing LESS THAN two miles from their home campus.

$75.00 per student, per semester (NO MONTHLY PAYMENTS WILL BE ACCEPTED).

For the 2015-2016 school year, there will be no multi-student discount. If you are a qualified economically disadvantaged student the fee is still $75.00 per semester.

For students residing less than two miles from their home campus, payments must be made prior to riding the bus.

Credit or Debit Card Payments can be made online at https://intouch.kellerisd.net.

Cash and check payments for students residing within the two-mile radius will be accepted. To make a cash/check payment you must do so in person. Please visit Amanda Horn from 8 a.m. to 4 p.m. Monday through Thursday at the Keller ISD Education Center, located at 350 Keller Parkway, Keller, Texas. Students who reside LESS THAN two miles from their campus MUST be registered by August 14, 2015 in order to receive a bus stop by the start of school.


 

What if I would like to register online with my credit/debit card but do not have computer access?

You may use our public kiosk available at the Keller ISD Administration office located at 350 Keller Parkway, Keller, Texas, or your student's campus can assist you.


 

If I am required to pay for bus service will I be able to make monthly payments for the 2016-2016 school year?

No. Monthly payments will NOT be accepted.


 

What if my student only needs a ONE WAY ride? Is the cost still the same?

Yes, the cost will still be the same.


 

Is there a reduced rate if I have more than one student?

No, there is no discount for multi-family or economically disadvantaged riders.


 

If I cannot afford to pay, what can I do?

Unfortunately, there is no financial assistance.


 

Can my student ride a different bus in the morning and a different one in the afternoon?

Only with express permission from the General Manager at Durham School Services in emergency situations will this be allowed. You may reach Jason Lowery at 817-744-1300.


 

What if I want a refund?

Refunds will not be given to students who are transferred to the District Alternative Education Program. In the event a student is dismissed from the bus regarding behavior no refunds will be given. Additionally no refunds, whole or prorated will be given if a child leaves the school district or decides that they do not want to use transportation.

If you would like a refund you will need to contact Amanda Horn with Keller ISD at 817-744-1170.


 

Where is my ID Badge?

Bus Badges for the 2015-2016 school year will only be issued to students who reside less than two miles from their home campus and have paid for bus services. Pay for Ride students who reside under the two mile radius will receive their badge directly from their campus.

If you live within two miles of the campus and are a paid rider, please make sure to have your child carry your payment receipt until they receive their ID badge. It may be placed in their backpack in case they are asked to show proof of payment.


 

How many students are allowed on a school bus?

School buses are designed to hold 3 children to each seat. This is regulated by The Department of Transportation and Federal law. Most school buses are designed to transport either 72 passengers or 84 passengers.

We will not allow a school bus to exceed the DOT thresholds at any time. Please be aware though that the buses may be used to their full capacity. For safety reasons, every effort will be made to keep our maximum number of riders to a smaller capacity than allowed by DOT recommendations.